FirmaTRUST
Managed IT and cybersecurity services from industry experts
Extensive Life Science Experience
FirmaTRUST has over 27 years of experience in biotech IT. We have experience working in biotechnology, spanning startups, research and development, clinical trials, IPOs, and commercialization.
Specialized Services for Biotech
Our engineers possess in-depth knowledge of biotechnology and have considerable experience in delivering support for:
- HPC (High Processing Computing)
- Large Data Network
- Lab Networks
- GxP Services
- LIMS (Labware, LabVantage)
- Benchling
- ELNs
- Compliance and Regulatory Services
Client Satisfaction Score of 97% after 10,000 Reviews
We prioritize transparency in our services and provide the following:
- Live dashboard displaying all tickets and analysis.
- SLA (Service Level Agreement) reporting
- All hours worked, along with service notes, are submitted to the client for review.
- Weekly and monthly service reports for IT services, including trend analysis.
- Monthly Key Performance Indicator (KPI) Reports.
Automated Proactive IT Services
Our engineering team offers proactive IT services by automating ticket generation for potential issues, ensuring quick resolutions and minimal disruptions.
Real-Time, In-person 24/7/365 IT Systems & Networking Monitoring & Response Services
Continuous NOC support provides real-time monitoring of systems and networks to ensure optimal uptime and performance.
Real-Time, In-person 24/7/365 IT Cybersecurity Monitoring & Response Services
We provide a comprehensive Security Operation Center as a Service (SOCaaS) with a leading SIEM platform.
Real-Time, In-Person 24/7/365 Helpdesk Services
We provide 24/7 real-time help-desk services, ensuring that clients can reach a live technical support representative anytime—day or night, including weekends and holidays—via phone, email, or chat.
Dedicated Team of Specialized Engineers
You’ll have a dedicated team of specialized engineers for consistency and efficiency. Your team will include:
- Technical Account Manager
- Network Engineers
- Security Engineers
- Systems Engineers
- Linux Engineers
- AWS, Azure, GCP Specialists
- Onsite User Support Engineers
SOC 2 Type II Certified
Fewer than 5% of our competitors hold SOC 2 Certification. In today’s environment of significant cyber threats, it’s essential to implement IT processes that ensure system and network security for sensitive data.
CLS Member Benefits
- FREE IT design services for new startups to lay a solid foundation for success.
- 50% Discount on comprehensive initial IT Audit and Assessment services.
- FREE IT Cost Analysis to optimize your technology investments.
- FREE Security Posture Assessment to ensure your IT infrastructure is safeguarded.
- 50% Discount on the Initial IT Design Implementation for New Startups, giving you a strong start.
- 15% Discount on our ongoing managed IT services, which are available 24/7/365 to ensure your operations run securely and smoothly.
- 50% discount on Ongoing Security Operations Center as a Service when paired with Managed IT Services, providing 24/7/365 real-time IT infrastructure security monitoring and response services.
- 25% Discount on Ongoing Security Operations Center as a Service, providing 24/7/365 real-time IT infrastructure security monitoring and response services.