Extensive Life Science Experience

FirmaTRUST has over 27 years of experience in biotech IT. We have experience working in biotechnology, spanning startups, research and development, clinical trials, IPOs, and commercialization.

Specialized Services for Biotech

Our engineers possess in-depth knowledge of biotechnology and have considerable experience in delivering support for:

• HPC (High Processing Computing)
• Large Data Network
• Lab Networks
• GxP Services
• LIMS (Labware, LabVantage)
• Benchling
• ELNs
• Compliance and Regulatory Services

Client Satisfaction Score of 97% after 10,000 Reviews

We prioritize transparency in our services and provide the following:

• Live dashboard displaying all tickets and analysis.
• SLA (Service Level Agreement) reporting
• All hours worked, along with service notes, are submitted to the client for review.
• Weekly and monthly service reports for IT services, including trend analysis.
• Monthly Key Performance Indicator (KPI) Reports.

Automated Proactive IT Services

Our engineering team offers proactive IT services by automating ticket generation for potential issues, ensuring quick resolutions and minimal disruptions.

Real-Time, In-person 24/7/365 IT Systems & Networking Monitoring & Response Services

Continuous NOC support provides real-time monitoring of systems and networks to ensure optimal uptime and performance.

Real-Time, In-person 24/7/365 IT Cybersecurity Monitoring & Response Services

We provide a comprehensive Security Operation Center as a Service (SOCaaS) with a leading SIEM platform.

Real-Time, In-Person 24/7/365 Service Desk  

We provide 24/7 real-time help-desk services, ensuring that clients can reach a live technical support representative anytime—day or night, including weekends and holidays—via phone, email, or chat.

Dedicated Team of Specialized Engineers

You’ll have a dedicated team of specialized engineers for consistency and efficiency. Your team will include:

• Technical Account Manager
• Network Engineers
• Security Engineers
• Systems Engineers
• Linux Engineers
• AWS, Azure, GCP Specialists
• Service Field Engineers
• Service Desk

SOC 2 Type II Certified

Fewer than 5% of our competitors hold SOC 2 Certification. In today’s environment of significant cyber threats, it’s essential to implement IT processes that ensure system and network security for sensitive data.